Returns Policy

 

Returns:
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you an exchange. We do not offer refunds only exchanges or a credit  . Sale items cannot be returned , sale items are final sale . We are a small business .

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.


Additional non-returnable items:
Sale items
Gift cards
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable):
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery




Sale items (if applicable):
 Unfortunately, sale items cannot be refunded.

Exchanges (if applicable):
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at amanda@geegeeequine.com and send your item to: 25660 Crenshaw Blvd. Suite #104 Torrance, California US 90505.

Gifts:
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping:
To return your product, please mail your product to: 25660 Crenshaw Blvd Suite #104 -#105 Torrance, California US 90505

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Our number 1 priority is customer satisfaction, so if you have any questions please feel free to contact us at (424) 263-5914 or amanda@geegeeequine.com

Thanks! And happy riding!